Welcome to Helloworldmax.com! This policy outlines everything you need to know about how we process and ship your orders.

Order Confirmation & Tracking

After placing an order, you will receive a confirmation e-mail. A second e-mail will be sent once your order has been shipped, which will contain your tracking information and instructions on how to track your parcel.

Estimated Delivery Time

The total time it takes to receive your order is a combination of two factors:

Processing Time + Carrier Transit Time = Estimated Delivery Date

• Processing Time: The time between when you place an order and when we ship it. Our standard processing time is 1-5 business days.
• Shipping Time: The time it takes for your package to travel from our facility to your delivery address.

Example: If the processing time for an item is 3-5 days and the transit time is 2-4 days, your estimated delivery date is 5-9 days from the time of your order.

Estimated Delivery Times by Region

Please note: Some items will be shipped from our local warehouses in the United States and Europe. You can expect to receive these parcels within 2-5 days.

Frequently Asked Questions (FAQ)

• How much does shipping cost?
  To provide our customers with the best shopping experience, we offer free international shipping on our orders.

• Can you ship to my country?
  Yes, we can ship our products worldwide.

• I urgently need my order. Can I select an express shipping method?
  You may select an express shipping method, which may incur higher shipping fees. Please be aware that orders shipped via express services have a higher probability of being inspected by customs and may result in higher import duties. For assistance, please contact us at [email protected].

Order Cancellation Policy

At Helloworldmax.com, we understand that plans can change. If you need to cancel your order, please review our policy below.

• Cancellation Window: You may request to cancel your order within 5 hours of placing it. After this period, your order enters the processing stage, and cancellation may no longer be possible. Please note that in-stock items typically ship within 2-24 hours.

• How to Cancel: To request a cancellation, please contact our customer service team as soon as possible at [email protected] with your order number.

• Cancellation Charges:

  • Cancellation Before Processing: If your order is canceled before it begins processing, you will not be charged any cancellation fees.
  • Cancellation After Shipping: Once an order has shipped, it cannot be canceled. In this case, please accept the delivery and initiate a return according to our return policy.

• Refunds:

  • For eligible cancellations within the 5-hour window, a full refund will be issued to your original payment method, typically within 2 business days.
  • If you wish to return a shipped order for personal reasons, you will be responsible for return shipping costs and any applicable taxes or duties.

• Exceptions: Custom or personalized items cannot be canceled once production has begun. Items marked as "Final Sale" are not eligible for cancellation.

• Contact Us: For any questions, please reach out to [email protected]. Our customer service team is available Monday through Friday. Our warehouse operates Monday through Saturday. Cancellation requests emailed over the weekend will be addressed the following Monday. If your order ships before your request is processed, we cannot stop the shipment. We reserve the right to refuse refunds for intentionally refused packages or unwarranted disputes.